Return & Refund Policy

At Bablu Jewellers, we want you to feel confident and satisfied when purchasing from us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

  • The product is unused, unworn, and in original condition

  • Includes original packaging, certificates, and tags

  • Return request is raised within [X days – e.g., 7 or 14 days] of delivery

Products that are damaged, worn, customized, engraved, or altered are not eligible for return unless defective at the time of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order jewellery

  • Engraved or personalized items

  • Gift cards

  • Items purchased during clearance or special sale (unless defective)

3. Defective or Damaged Items

If the product arrives defective, damaged, or tampered:

  • Notify us within 24–48 hours of delivery

  • Provide photos or video as proof for verification

After approval, we may offer a replacement, exchange, or refund depending on the case.

4. Return Process

To initiate a return:

  1. Contact us at [Email] or [Phone]

  2. Provide order details and reason for return

  3. Wait for approval and return instructions

Return shipping charges may apply depending on the reason for return.

5. Refunds

Once the returned item is inspected and approved, refunds will be issued to the original payment method.

Refund timelines depend on:

  • Bank processing time

  • Payment gateway clearance

  • Return transit time

Refunds may take 5–14 business days to appear depending on payment mode.

6. Exchanges

Exchanges are offered for eligible items and subject to availability. If the item is unavailable, you may opt for store credit or a refund (if applicable).

7. Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation will follow the return policy (if eligible).

8. International Orders

International orders may not be eligible for return or exchange due to customs and logistics restrictions.